Frequently Asked Questions
+Are all your items from Europe?
Most of the items on this site are indeed from Europe. Alex usually goes on buying trips to France, Belgium and Holland once a year and the rest of the time, we buy from trusted sources in those countries and have shipments sent to us on a regular basis. We list the country where the item is from in each listing to give you as much background as possible about the vintage treasure you’re buying. If you’re interested in seeing our treasures as soon as they arrive, you can follow us on Facebook or Instagram, where new arrivals are shown before getting listed in the shop.
+Are they actually old or simply reproductions?
We do not sell reproductions – all items are authentic and typically at least 40 years old, often older. On occasion we may sell new or handmade items that fit with the other offerings in our shop. In those instances, it will be clearly stated that it’s a new item (like a candle) or handmade item (like a lavender-filled sachet).
+I'm looking for something specific – can you help me find it?
We’re happy to try and locate a specific type of item for you. If you send an email with the description, a reference photo and price range, we will check with our sources abroad or Alex will shop specifically for you on her next buying trip. Please keep in mind that it may take some time to locate your desired item in your price range. Send an email to firstname.lastname@example.org and let’s chat!
+What forms of payment do you accept?
This site is set up to securely accept payment via Paypal, which means you can pay with any major credit or debit card. You do not need an account with Paypal in order to use this form of payment and none of the information is stored.
+Free domestic shipping – how will my item be sent to me?
Each order is carefully packaged with tissue paper, bubble wrap and/or foam peanuts to ensure safe transit. For smaller items we use the US Postal Service while for larger or heavier items, we ship via FedEx Home Delivery or UPS Ground. In either case, you will be notified via email when your package has shipped and you’ll be provided a tracking number so you can keep an eye on your package as it makes its way to you.
+Do you ship internationally?
Yes, we do! While we offer free shipping within the US, there is an additional charge for all international orders. Simply send an email to email@example.com to let us know which item(s) you’re interested in and what country you live in, then we will let you know what the shipping charges will be. Please note that your country may have additional customs fees and/or import taxes that are your responsibility and not covered in the costs here. These possible charges are levied by each country’s government and outside of our control. Check with your local post office if you’re not sure whether you’ll be charged additional fees.
+What if my item arrives damaged?
In the unlikely event that an item arrives damaged, please take clear, non-blurry photos of the packaging materials, both outside and inside the box, as well as the damaged item and email them to firstname.lastname@example.org and we will work out the details with the shipping company.
+What if I don't like the item once I've received it?
All items are sold in as-is condition. We work very hard to take good photos that show different angles of each item. We also try to accurately describe each item, including any signs of wear, so that you can make an informed decision before you buy. If you’re concerned about possibly not liking an item, please ask questions before you complete your purchase (email me: email@example.com). As a rule, we do not accept returns but on rare occasions do make exceptions if there are extenuating circumstances. In those instances, you are responsible for the costs of safely shipping back the item (with insurance and proof of shipment) and it must arrive in the same condition as when it was sold.